You may return any unused product and receive a full refund minus the return shipping costs within 30 days of the purchase date. We will fully refund your credit card within 7 to 14 days of our receiving your return. Depending on your bank, it may take up to 30 days for the return money to be visible on your credit card statement.
In order to bring you the best quality apparel on the market, we work with our partners, Printful. The return address on all apparel packages will be the Printful address. However, to ensure you receive your refund, please make sure you return the package the Stryder HQ.
Our address is:
Fir Tree Farm
You can exchange any unused item. To request an exchange, please email us on firstname.lastname@example.org.
All exchanges work as a return and reorder. We’ll place a new order for your desired item and we’ll waive the standard shipping costs. You will be charged for the new order when it ships. Once we receive your return in unused condition, your refund will be processed, minus the fixed cost of the return shipping label provided for your convenience.
We’re sorry, but you cannot return an item that has been used (with the exception of faulty or damaged goods). You are, of course, allowed to try on and check out any product after receiving it, much in the same way you would normally do in a store, and if you don’t like, you can just send it back to us. However, if you use the product, we cannot accept it as a return. Examples of instances where we would consider items as ’used’:
- Riding a kiteboarding and then deciding you don't like/want it
- Mounting binding on a board and deciding you don’t like/want it, even if you don’t ride it
- Wearing a hoodie for a day and then deciding you don't like the fit
We’re sorry about that! Please email us at email@example.com as soon as possible and we will arrange a quick and easy fix.
Once we receive your returned item, we will notify you. You can then expect a refund to your credit card within 7 to 14 days of your return being received at our warehouse. However, depending on your payment method, it may take up to 30 days to be visible on your credit card statement.